Companies in the sewerage maintenance business can use the AI capability 'suggested replies' in Deskhero to streamline their customer support and helpdesk operations. When a new ticket is created for a customer query or issue, Deskhero's AI analyzes the ticket content and suggests pre-written replies that are likely to solve the ticket. These suggested replies are generated based on previous tickets, knowledge base articles, and other relevant data stored in the system. By using these suggested replies, companies can save time and effort in responding to customer inquiries.
Use case 1
Responding to common customer queries - Sewerage maintenance companies often receive similar types of inquiries from customers, such as questions about service availability, pricing, or technical issues. With the AI capability of suggested replies, companies can quickly provide accurate responses to these common queries without having to draft a new reply every time.
Use case 2
Handling repetitive ticket resolutions - In sewerage maintenance, certain issues may occur frequently, requiring similar resolutions. By leveraging the suggested replies feature, companies can automate the process of resolving these repetitive tickets. The AI analyzes the ticket content, identifies similar resolved tickets, and suggests appropriate replies that have successfully resolved similar issues in the past.
Use case 3
Improving response time and efficiency - With the AI-generated suggested replies, sewerage maintenance companies can significantly reduce the time it takes to respond to customer tickets. Instead of manually crafting each reply, agents can review and select the suggested reply that best matches the customer's query. This not only improves response time but also ensures consistency and accuracy in customer support interactions.
