The AI capability 'In app search' can significantly improve customer service for companies in the Sewerage Maintenance business area. Here's how:
Use case 1
Faster response times - With 'In app search', customer support agents can quickly find relevant information to address customer inquiries or issues. This leads to faster response times, enhancing overall customer satisfaction.
Use case 2
Consistent and accurate information - By utilizing the AI-powered search function, customer support agents can access consistent and accurate information from knowledge base articles, previous ticket resolutions, and other relevant sources. This ensures that customers receive reliable and up-to-date information.
Use case 3
Efficient problem resolution - 'In app search' enables customer support agents to efficiently search for solutions to common problems or issues. This empowers them to provide effective resolutions to customers, improving the overall quality of customer service.
