SewerPro was struggling with an overwhelming number of customer queries and complaints. The manual process of sorting and responding to these tickets was time-consuming and inefficient.
Deskhero's advanced AI capabilities were introduced to automate the ticket management process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data, Deskhero was able to find relevant content and generate suggested replies.
This drastically reduced the response time and improved the quality of customer service. The AI-powered solution also enhanced the search results, making it easier for the support team to find relevant information quickly.
Furthermore, the use of custom fields and structured data lists enabled SewerPro to categorize and prioritize tickets effectively. This resulted in a more organized workflow and increased productivity.
Overall, the introduction of Deskhero's AI capabilities transformed SewerPro's customer support system, resulting in happier customers and a more efficient support team.
How did Deskhero improve the response time?
Deskhero used AI to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This automation significantly reduced the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses AI to analyze various resources such as previous tickets, knowledge base articles, and uploaded files. This analysis enhances the search results, making it easier to find relevant information.
How does Deskhero help in ticket management?
Deskhero uses custom fields and structured data lists to categorize and prioritize tickets. This helps in managing the tickets effectively and improves the workflow.
* This article provides an example of how a fictive company in the Sewerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
