PipeFixers was dealing with a high volume of customer queries and complaints. The manual process of handling these tickets was inefficient and time-consuming.
Deskhero's AI capabilities were implemented to automate the process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results.
This AI-driven solution significantly reduced the response time and improved the quality of responses. It also made it easier for the support team to find relevant information quickly.
Moreover, the use of custom fields and structured data lists allowed PipeFixers to categorize and prioritize tickets effectively. This led to a more organized workflow and increased productivity.
Overall, the adoption of Deskhero's AI capabilities greatly improved PipeFixers' customer service and operational efficiency.
How did Deskhero improve the response time?
Deskhero used AI to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This automation significantly reduced the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses AI to analyze various resources such as previous tickets, knowledge base articles, and uploaded files. This analysis enhances the search results, making it easier to find relevant information.
How does Deskhero help in ticket management?
Deskhero uses custom fields and structured data lists to categorize and prioritize tickets. This helps in managing the tickets effectively and improves the workflow.
* This article provides an example of how a fictive company in the Sewerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
