DrainMasters was grappling with the challenge of managing a large volume of customer requests and complaints. The manual process was not only tedious but also prone to errors.
Deskhero's AI capabilities were introduced to automate and streamline the process. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results.
The AI-driven solution significantly reduced the response time and improved the accuracy of responses. It also made it easier for the support team to find relevant information quickly.
Additionally, the use of custom fields and structured data lists helped DrainMasters to categorize and prioritize tickets effectively. This resulted in a more organized workflow and increased productivity.
Overall, the implementation of Deskhero's AI capabilities revolutionized DrainMasters' operations, leading to increased customer satisfaction and a more efficient support team.
How did Deskhero reduce the response time?
Deskhero used AI to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This automation significantly reduced the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses AI to analyze various resources such as previous tickets, knowledge base articles, and uploaded files. This analysis enhances the search results, making it easier to find relevant information.
How does Deskhero help in ticket management?
Deskhero uses custom fields and structured data lists to categorize and prioritize tickets. This helps in managing the tickets effectively and improves the workflow.
* This article provides an example of how a fictive company in the Sewerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
