Elegant Embroidery receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The system categorizes queries into user groups, making it easier for the support team to prioritize and address them.
The AI capabilities of Deskhero have significantly improved the search results for Elegant Embroidery. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero enhances the search results, making it easier for the support team to find relevant information quickly.
Elegant Embroidery also uses the custom fields feature of Deskhero to capture specific information about customer queries. This helps in providing personalized responses and improves customer satisfaction.
The knowledge base feature of Deskhero has been instrumental in creating a comprehensive database of common queries and solutions. This not only aids the support team in finding information quickly but also enables customers to self-serve, reducing the load on the support team.
Overall, Deskhero's AI capabilities have helped Elegant Embroidery improve their customer service and operational efficiency.
How has Deskhero improved search results for Elegant Embroidery?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find relevant information quickly.
How does the custom fields feature help Elegant Embroidery?
The custom fields feature of Deskhero allows Elegant Embroidery to capture specific information about customer queries. This helps in providing personalized responses and improves customer satisfaction.
How does the knowledge base feature benefit Elegant Embroidery?
The knowledge base feature of Deskhero helps Elegant Embroidery create a comprehensive database of common queries and solutions. This aids the support team in finding information quickly and enables customers to self-serve, reducing the load on the support team.
* This article provides an example of how a fictive company in the Sewing, Embroidery and Tailoring Services for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
