StitchCraft Creations has a large customer base who often have queries regarding their services, custom orders, and delivery times. With Deskhero, they have been able to streamline their customer support process by efficiently managing tickets, categorizing them into user groups, and addressing them promptly.
The advanced AI capabilities of Deskhero have been a game-changer for StitchCraft Creations. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero generates suggested replies, significantly reducing the response time and enhancing customer satisfaction.
StitchCraft Creations also utilizes the knowledge base feature of Deskhero to create a comprehensive database of common customer queries, solutions, and guidelines. This not only helps the customer support team to find relevant information quickly but also allows customers to self-serve, reducing the load on the support team.
The custom email domains feature of Deskhero gives a professional touch to StitchCraft's communications, while the website scraping feature keeps the knowledge base updated with the latest information from their website.
Overall, Deskhero's advanced AI capabilities have enabled StitchCraft Creations to provide a superior customer experience, while also improving their operational efficiency.
How has Deskhero improved StitchCraft's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing customer queries?
Deskhero allows StitchCraft to categorize customer queries into different user groups and manage them efficiently through its ticket management system.
How does the website scraping feature benefit StitchCraft?
The website scraping feature of Deskhero keeps the knowledge base updated with the latest information from StitchCraft's website, ensuring that both the support team and customers have access to the most recent and relevant information.
* This article provides an example of how a fictive company in the Sewing, Embroidery and Tailoring Services for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
