StitchCraft receives numerous customer queries daily regarding their services, order status, and sewing techniques. Managing these queries was a daunting task until they integrated Deskhero into their system. The ticket management feature of Deskhero helps them keep track of all customer queries, ensuring no query is left unanswered.
The AI capabilities of Deskhero come in handy when dealing with repetitive queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests replies to common questions, saving the customer support team valuable time.
StitchCraft also uses the custom fields feature to categorize their tickets based on the type of query. This helps them prioritize and address urgent issues promptly. The kanban board provides a visual representation of the tickets, making it easier for the team to manage their workload.
Deskhero's REST API allows StitchCraft to integrate their existing systems with the platform. This seamless integration ensures that all customer data is in one place, making it easier for the team to access information and respond to customers.
Finally, the comprehensive search bar and website scraping features allow the team to quickly find relevant information from their website or other sources. This, combined with the AI-generated suggested replies, ensures that customers receive accurate and timely responses.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to common questions. This saves the customer support team valuable time and ensures customers receive quick responses.
How does the ticket management feature work?
The ticket management feature allows you to keep track of all customer queries in one place. You can also use the custom fields feature to categorize your tickets based on the type of query, helping you prioritize and address urgent issues promptly.
Can I integrate my existing systems with Deskhero?
Yes, Deskhero's REST API allows you to integrate your existing systems with the platform. This ensures that all customer data is in one place, making it easier for your team to access information and respond to customers.
* This article provides an example of how a fictive company in the Sewing, Knitting, and Tailoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
