TailorFit receives a wide range of queries from customers about their tailoring services, alterations, and fabric care. Managing these queries was a challenge until they started using Deskhero. The platform's structured data lists and user groups features allow them to organize customer queries effectively.
The advanced AI capabilities of Deskhero play a crucial role in handling customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies, enhancing the efficiency of the customer support team.
The custom email domains feature allows TailorFit to maintain their brand identity while communicating with customers. This, along with the AI-generated responses, ensures customers receive personalized and professional support.
Deskhero's comprehensive search bar and website scraping features enable the team to quickly find relevant information from their website or other sources. This helps them provide accurate responses to complex queries.
Lastly, the REST API allows TailorFit to integrate Deskhero with their existing systems, ensuring all customer data is centralized and easily accessible. This seamless integration enhances the overall efficiency of their helpdesk services.
How does Deskhero's AI capabilities enhance the efficiency of the customer support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses, thereby enhancing the efficiency of the customer support team.
Can I maintain my brand identity while using Deskhero?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity while communicating with customers.
How does the website scraping feature work?
The website scraping feature allows you to extract relevant information from your website or other sources. This helps in providing accurate responses to complex queries.
* This article provides an example of how a fictive company in the Sewing, Knitting, and Tailoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
