KnitWise gets a lot of customer queries about their knitting services, knitting patterns, and yarn care. Managing these queries was a struggle until they implemented Deskhero. The platform's tickets management feature allows them to track all customer queries and ensure timely responses.
The AI capabilities of Deskhero are instrumental in handling repetitive queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero suggests replies, saving the customer support team a significant amount of time.
KnitWise uses the knowledge base feature to create a repository of information about knitting techniques, patterns, and yarn care. The AI capabilities of Deskhero enhance the search results, making it easier for the team to find relevant information.
The kanban board provides a visual representation of the tickets, helping the team manage their workload effectively. The custom fields feature allows them to categorize tickets based on the type of query, enabling them to prioritize and address urgent issues promptly.
Finally, the REST API allows KnitWise to integrate Deskhero with their existing systems. This ensures all customer data is centralized, making it easier for the team to access information and respond to customers.
How does Deskhero's AI capabilities help in handling repetitive queries?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to common questions. This saves the customer support team valuable time and ensures customers receive quick responses.
What is the use of the knowledge base feature?
The knowledge base feature allows you to create a repository of information. The AI capabilities of Deskhero enhance the search results, making it easier for your team to find relevant information.
How does the kanban board help in managing workload?
The kanban board provides a visual representation of the tickets, helping your team manage their workload effectively. It allows you to see the status of each ticket at a glance, making it easier to prioritize and address issues.
* This article provides an example of how a fictive company in the Sewing, Knitting, and Tailoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
