GraniteShapers Ltd. receives a high volume of customer queries daily. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero help in automatically sorting and categorizing these tickets, thus improving the efficiency of the customer service team.
The AI feature also generates suggested replies for the customer service team. By using OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides relevant responses that the team can use to reply to customers. This not only speeds up the response time but also ensures the accuracy of the information provided.
GraniteShapers Ltd. maintains a comprehensive knowledge base for their customers. The AI capabilities of Deskhero assist in this by automatically generating articles from various sources like word, powerpoint, pdf files, and scraped website data. This saves the team a lot of time and effort in maintaining the knowledge base.
The AI-powered search bar is another feature that GraniteShapers Ltd. finds very useful. It enhances the search results by finding relevant content from the knowledge base, previous tickets, and uploaded files. This helps the customer service team to quickly find information to resolve a customer query.
Finally, the custom fields and user groups features of Deskhero allow GraniteShapers Ltd. to provide a personalized customer service experience. The AI capabilities assist in identifying patterns and trends in customer queries, which can be used to customize the fields and groups for better organization and efficiency.
How does the AI feature assist in handling customer queries?
The AI feature helps in automatically sorting and categorizing tickets. It also generates suggested replies by using OpenAI Embeddings from previous tickets and knowledge base articles.
How does the AI help in maintaining the knowledge base?
The AI automatically generates articles for the knowledge base from various sources like word, powerpoint, pdf files, and scraped website data. This saves the team a lot of time and effort.
How does the AI enhance the search feature?
The AI enhances the search results by finding relevant content from the knowledge base, previous tickets, and uploaded files. This helps the customer service team to quickly find information to resolve a customer query.
* This article provides an example of how a fictive company in the Shaping of Building Stone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
