ShearPro receives numerous inquiries daily, ranging from booking appointments to seeking advice on shearing best practices. With Deskhero's advanced AI capabilities, they can now quickly generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced response times and improved customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant content from uploaded files like policies, manuals, presentations, and even scraped website data. This has made it easier for the team to handle complex inquiries that require detailed information.
Deskhero's Kanban board and ticket management features have also been instrumental in organizing and prioritizing customer inquiries. The AI capabilities have further improved this by suggesting priority levels based on the content of the tickets.
Deskhero's custom fields and structured data lists have allowed ShearPro to categorize and track customer inquiries effectively. The AI capabilities have enhanced this by predicting the appropriate categories based on the content of the inquiries.
Finally, ShearPro has been able to improve its knowledge base by using Deskhero's AI to generate articles from word, powerpoint, pdf files. This has not only expanded their knowledge base but also improved the quality of their articles.
How has Deskhero's AI capabilities improved ShearPro's response times?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, which has drastically reduced the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, improving the accuracy and relevance of search results.
How has Deskhero's AI helped in expanding ShearPro's knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, which has helped ShearPro expand their knowledge base and improve the quality of their articles.
* This article provides an example of how a fictive company in the Shearing of Sheep/Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
