GoatGroom's helpdesk team handles a wide range of inquiries, from scheduling services to providing guidance on goat care. With Deskhero's AI capabilities, the team can now generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time spent on each inquiry.
The AI also enhances search results, enabling the helpdesk team to quickly find relevant information from uploaded files like policies, manuals, presentations, and scraped website data. This has been particularly useful in handling complex inquiries that require in-depth knowledge.
Deskhero's ticket management and Kanban board features have helped GoatGroom organize and prioritize inquiries effectively. The AI capabilities have further improved this by suggesting priority levels based on the content of the inquiries.
Deskhero's custom fields and structured data lists have enabled GoatGroom to categorize and track inquiries efficiently. The AI capabilities have enhanced this by predicting the appropriate categories based on the content of the inquiries.
Lastly, GoatGroom has been able to expand its knowledge base using Deskhero's AI to generate articles from word, powerpoint, pdf files. This has not only increased the size of their knowledge base but also improved the quality of their articles.
How has Deskhero's AI capabilities improved GoatGroom's helpdesk services?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, which has significantly reduced the time spent on each inquiry. It also enhances search results, making it easier for the helpdesk team to find relevant information.
How does Deskhero's AI help in organizing and prioritizing inquiries?
Deskhero's AI suggests priority levels based on the content of the inquiries, helping GoatGroom organize and prioritize inquiries effectively.
How has Deskhero's AI helped in expanding GoatGroom's knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, which has helped GoatGroom expand their knowledge base and improve the quality of their articles.
* This article provides an example of how a fictive company in the Shearing of Sheep/Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
