ShearDelight uses Deskhero's AI capabilities to manage tickets effectively. The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has reduced the time taken to respond to customer queries by 30%.
The company also uses the platform's comprehensive search bar enhanced with AI to quickly find relevant information. This feature has improved the productivity of their customer support team by enabling them to provide accurate information in a timely manner.
Deskhero's knowledge base is another feature that ShearDelight finds invaluable. The AI capabilities allow the creation of articles from word, powerpoint, pdf files, which has made it easier for the company to share important information with their customers.
Furthermore, ShearDelight uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This has improved the company's ability to handle high-priority issues promptly.
Finally, the REST API provided by Deskhero allows ShearDelight to integrate the platform with their existing systems, thus ensuring seamless operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This speeds up response times and improves the accuracy of responses.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from various sources including tickets, knowledge base articles, and uploaded files.
What is the benefit of the REST API?
The REST API allows for integration with existing systems, ensuring seamless operations and data consistency.
* This article provides an example of how a fictive company in the Shearing of Wool industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
