PrecisionShear has a vast knowledge base consisting of manuals, policies, presentations, and other resources. However, finding relevant information was a challenge for both their customer service team and their customers.
They implemented Deskhero to manage their knowledge base more effectively. The platform's structured data lists, custom fields, and comprehensive search bar made it easier to organize and access the knowledge base.
The advanced AI capabilities of Deskhero further enhanced the utility of the knowledge base. By leveraging OpenAI Embeddings from the knowledge base articles and other uploaded files, Deskhero was able to generate more relevant search results.
This made it easier for the customer service team to find the information they needed to respond to customer queries. It also improved the self-service capabilities of their customers, who could now find the information they needed more easily.
Overall, the implementation of Deskhero and its advanced AI capabilities has significantly improved the accessibility and utility of PrecisionShear's knowledge base, leading to better customer support and increased customer satisfaction.
How does Deskhero's AI enhance the utility of the knowledge base?
Deskhero's AI enhances the utility of the knowledge base by using OpenAI Embeddings to generate more relevant search results. This makes it easier to find the needed information.
How has Deskhero improved PrecisionShear's customer support?
Deskhero has improved PrecisionShear's customer support by making their knowledge base more accessible and useful. This has improved the response times and the quality of responses.
How does Deskhero's AI improve the self-service capabilities of customers?
Deskhero's AI improves the self-service capabilities of customers by generating more relevant search results from the knowledge base. This allows customers to find the information they need more easily.
* This article provides an example of how a fictive company in the Shearing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
