ShearTech deals with a high volume of technical issues daily. Their customer service team found it challenging to handle these issues efficiently due to the complexity and the need to reference multiple sources.
They implemented Deskhero to manage their customer support more effectively. The platform's ticket management feature and kanban board helped them organize and prioritize tickets. However, the advanced AI capabilities of Deskhero were what truly transformed their technical support.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest relevant responses to technical queries. This significantly reduced the time spent on each ticket and improved the accuracy of responses.
Furthermore, the AI-enhanced search results made it easier to find relevant information quickly. This was particularly useful when dealing with complex technical issues that required referencing multiple sources.
Overall, the implementation of Deskhero and its advanced AI capabilities has significantly improved ShearTech's technical support, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI help in handling technical issues?
Deskhero's AI helps in handling technical issues by suggesting relevant responses based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time spent on each ticket and improves the accuracy of responses.
How has Deskhero improved ShearTech's technical support efficiency?
Deskhero has improved ShearTech's technical support efficiency by reducing the time spent on each ticket and increasing the accuracy of responses. This allows the technical support team to handle more tickets in less time.
How does Deskhero's AI enhance search results in the context of technical support?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This is particularly useful when dealing with complex technical issues that require referencing multiple sources.
* This article provides an example of how a fictive company in the Shearing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
