ShearPro receives hundreds of customer queries daily, ranging from service inquiries to technical issues. Before implementing Deskhero, their customer service team was overwhelmed with the volume of tickets and struggled to provide timely responses.
With Deskhero's ticket management feature, ShearPro was able to organize and prioritize tickets effectively. However, the real game-changer was the integration of advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to suggest relevant replies to customer queries.
This drastically reduced the time spent by customer service representatives on each ticket, allowing them to handle more tickets in less time. The AI also ensured that the suggested responses were accurate and relevant, improving the quality of customer support.
Furthermore, the AI-enhanced search results made it easier for the customer service team to find relevant information quickly. This was particularly useful when dealing with complex technical issues that required referencing multiple sources.
Overall, the implementation of Deskhero and its advanced AI capabilities has transformed ShearPro's customer support, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant responses to customer queries.
How has Deskhero improved ShearPro's customer support efficiency?
Deskhero has improved ShearPro's customer support efficiency by reducing the time spent on each ticket and increasing the accuracy of responses. This allows the customer service team to handle more tickets in less time.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Shearing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
