ShearTech deals with a diverse range of customers who require technical support for their shearing equipment. With Deskhero, ShearTech has been able to manage these queries effectively, ensuring quick and accurate responses.
Deskhero's advanced AI capabilities have been key to this process. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and other resources, Deskhero generates suggested replies, significantly reducing the time taken to respond to customer queries.
Using Deskhero's custom fields and structured data lists, ShearTech has been able to categorize and prioritize customer queries more efficiently. The AI-powered search bar has also made it easier for the support team to find relevant information quickly.
ShearTech has also utilized Deskhero's knowledge base feature to create a self-help portal for customers. The AI capabilities have enabled automatic generation of articles from Word, PowerPoint, PDF files, and even scraped website data, reducing the manual effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed ShearTech's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the speed of response?
Deskhero's AI uses OpenAI embeddings from past tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing customer queries?
Deskhero provides a ticket management system, custom fields, and structured data lists that help in categorizing and prioritizing customer queries effectively.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, reducing the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Shearing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
