ShearMaster has a large customer base that often requires technical assistance and troubleshooting. With Deskhero, they have been able to manage customer queries effectively through the ticket management system. The AI capabilities of Deskhero have significantly improved the speed and accuracy of their responses.
Deskhero's advanced AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
Using Deskhero's custom fields and structured data lists, ShearMaster has been able to categorize and prioritize customer queries more efficiently. The AI-powered search bar has also made it easier for the support team to find relevant information quickly.
The knowledge base feature of Deskhero has been instrumental in creating a self-help portal for customers. The AI capabilities have enabled automatic generation of articles from Word, PowerPoint, PDF files, and even scraped website data, reducing the manual effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed ShearMaster's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the speed of response?
Deskhero's AI uses OpenAI embeddings from past tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing customer queries?
Deskhero provides a ticket management system, custom fields, and structured data lists that help in categorizing and prioritizing customer queries effectively.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, reducing the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Shearing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
