Companies in the Sheet Metal Fabrication and Repair business area can use the AI capability 'suggested replies' in Deskhero to streamline their customer support process. When a new ticket is created, Deskhero's AI analyzes the ticket details and generates a suggested reply for the agent to use. This saves time and effort for the agent, as they can quickly respond to customer inquiries with pre-generated responses. The AI takes into account previous tickets, knowledge base articles, and other relevant data to ensure that the suggested reply effectively solves the customer's issue.
Use case 1
A customer submits a ticket regarding a sheet metal fabrication project. The AI analyzes the ticket and suggests a reply that includes information on pricing, materials, and turnaround time for the project. The agent can review and modify the suggested reply before sending it to the customer.
Use case 2
A customer contacts support with a question about repairing a damaged sheet metal component. The AI generates a suggested reply that provides step-by-step instructions for assessing the damage, recommending repair techniques, and estimating the cost and timeline for the repair. The agent can customize the suggested reply based on the specific details of the customer's situation.
Use case 3
A customer raises a ticket regarding a quality issue with a sheet metal product they received. The AI suggests a reply that includes troubleshooting steps, warranty information, and options for replacement or repair. The agent can review and enhance the suggested reply to address the customer's concerns effectively.
