SteelCover Roofing Services has a vast amount of technical documentation, installation guides, and troubleshooting manuals in various formats. They use Deskhero's AI capabilities to generate knowledge base articles from these files, saving significant time and effort.
The company uses the website scraping feature to gather relevant information from supplier websites and industry forums. This data is processed by Deskhero's AI, which uses OpenAI embeddings to find relevant content, enhancing their knowledge base.
SteelCover Roofing Services leverages the AI-powered ticket management system to provide quick and accurate responses to customer queries. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to suggest replies, improving customer satisfaction.
The comprehensive search bar powered by AI helps the support team find relevant information quickly, enhancing their productivity. The REST API allows them to integrate Deskhero with their existing systems, further improving their workflow.
Overall, Deskhero's advanced AI capabilities have enabled SteelCover Roofing Services to manage their knowledge base more efficiently and provide superior customer support.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings to process uploaded files like Word, PowerPoint, and PDF documents and generate knowledge base articles from them.
How does the AI-powered ticket management system work?
The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to suggest replies to customer queries, improving customer satisfaction.
How does the comprehensive search bar enhance productivity?
The comprehensive search bar uses AI to find relevant information quickly, helping the support team answer customer queries more efficiently.
* This article provides an example of how a fictive company in the Sheet Metal Roof Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
