SkyHigh Roofing Solutions has a large customer base and receives numerous customer queries daily. They use Deskhero's AI-powered ticket management system to handle these queries efficiently. The AI suggests replies based on embeddings from previous tickets, knowledge base articles, and scraped website data, reducing response times and improving customer satisfaction.
The company also uses Deskhero's AI capabilities to manage their extensive knowledge base. They upload their technical documentation, installation guides, and troubleshooting manuals, and the AI generates knowledge base articles from these files.
SkyHigh Roofing Solutions uses the website scraping feature to gather relevant information from supplier websites and industry forums. This data is processed by Deskhero's AI to find relevant content, enhancing their knowledge base and providing valuable insights.
The comprehensive search bar powered by AI helps the support team find relevant information quickly, improving their productivity. The custom fields and structured data lists allow them to organize their data effectively.
Overall, Deskhero's advanced AI capabilities have helped SkyHigh Roofing Solutions optimize their workflow and improve their customer support.
How does Deskhero's AI help handle customer queries?
Deskhero's AI suggests replies to customer queries based on embeddings from previous tickets, knowledge base articles, and scraped website data, reducing response times.
How does the website scraping feature enhance the knowledge base?
The website scraping feature gathers relevant information from supplier websites and industry forums. This data is processed by Deskhero's AI to find relevant content, enhancing the knowledge base.
How does the comprehensive search bar improve productivity?
The comprehensive search bar uses AI to find relevant information quickly, helping the support team answer customer queries more efficiently.
* This article provides an example of how a fictive company in the Sheet Metal Roof Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
