Marine Masters uses Deskhero's advanced AI capabilities to manage their vast amount of customer inquiries about ship outfitting and fitting out. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This feature not only saves time for the support team but also ensures that the responses are accurate and consistent, enhancing customer satisfaction.
Deskhero's comprehensive search bar powered by AI helps Marine Masters' support team to quickly find the information they need. The AI-enhanced search results provide the most relevant information based on the query, reducing the time spent on searching for information.
Marine Masters also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to centralize their customer support services, making it easier to manage and track.
With Deskhero, Marine Masters has been able to significantly improve their customer support services. The advanced AI capabilities of the platform have not only improved efficiency but also enhanced customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
How does Deskhero's AI generate suggested replies?
The AI finds relevant content using OpenAI embeddings and then sends this content through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Ship Outfitting and Fitting Out industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
