MarineMend receives a high volume of customer queries and service requests daily. The manual handling of these tickets was not only labor-intensive but also led to delays in response. With Deskhero's AI-powered ticket management system, MarineMend can now automatically categorize, prioritize, and track each ticket, ensuring timely and accurate responses.
Deskhero's AI capabilities also play a crucial role in optimizing MarineMend's knowledge base. The AI system can generate articles from various sources like Word documents, PowerPoint presentations, PDF files, and even scrape data from the company's website. This feature keeps the knowledge base up-to-date and provides customers with a self-service option, reducing the workload on the customer service team.
The AI-powered search bar in Deskhero is another key feature that MarineMend utilizes. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to enhance search results. This allows the support team to quickly find relevant information and resolve customer issues more efficiently.
MarineMend also uses Deskhero's REST API to integrate the platform with its existing systems. This integration enables the company to automate various tasks, further improving efficiency. The custom fields and custom email domains features of Deskhero allow MarineMend to tailor the platform to its specific needs.
Overall, by leveraging Deskhero's advanced AI capabilities, MarineMend has significantly improved its customer service efficiency. The platform not only helps the company manage tickets effectively but also provides quick and accurate responses, thereby enhancing customer satisfaction.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities enable automatic categorization, prioritization, and tracking of each ticket, ensuring timely and accurate responses. It also suggests relevant replies based on analysis of previous tickets.
How does the AI-powered search bar in Deskhero work?
The AI-powered search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to enhance search results. This allows the support team to quickly find relevant information.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can generate articles from various sources like Word documents, PowerPoint presentations, PDF files, and even scrape data from the company's website. This keeps the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Ship repair and maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
