SeaSaver Repairs receives a wide variety of support tickets, from general inquiries to specific technical issues. Managing these tickets and providing timely responses was a significant challenge. With Deskhero, SeaSaver was able to effectively manage these tickets and improve response times.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI also enhances search results, making it easier for the support agents to find the necessary information to resolve tickets. This not only improves response times but also ensures that the responses are accurate and helpful.
SeaSaver also utilized Deskhero's kanban board feature to track the progress of the tickets. This allowed them to identify any bottlenecks in the process and take corrective action, further improving their support process.
Overall, Deskhero's advanced AI capabilities have enabled SeaSaver Repairs to improve ticket management, enhance response efficiency, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a support agent searches for information, the AI uses its embeddings to provide the most relevant results based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero improve ticket management?
Deskhero allows companies to track the progress of the tickets using the kanban board feature. The AI capabilities also help in generating suggested replies and enhancing search results, making it easier to resolve tickets.
* This article provides an example of how a fictive company in the Ship repair and maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
