OceanFix receives numerous queries and requests from customers daily. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management feature, OceanFix can now categorize, prioritize, and track the progress of each ticket seamlessly. The AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, significantly reducing the response time.
The AI-powered search bar in Deskhero is another game-changer for OceanFix. It leverages OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature allows OceanFix's support team to quickly find relevant information and resolve customer issues more efficiently.
Deskhero's knowledge base feature is a valuable resource for OceanFix's customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always updated with the latest information, providing customers with self-service options and reducing the load on the support team.
OceanFix also utilizes Deskhero's REST API to integrate the platform with its existing systems. This integration allows the company to automate various tasks, further improving efficiency. The custom fields and custom email domains features of Deskhero enable OceanFix to personalize the platform according to its needs.
Overall, Deskhero's advanced AI capabilities have transformed OceanFix's customer support operations. The platform not only helps the company to manage tickets effectively but also provides quick and accurate responses, enhancing customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and suggests relevant replies, significantly reducing the response time. It also helps in categorizing, prioritizing, and tracking the progress of each ticket.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to enhance search results. This allows the support team to quickly find relevant information.
How does Deskhero's AI capabilities update the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Ship repair and maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
