Yes, Deskhero's AI capability of suggested replies can be customized for specific ship repair processes. The AI analyzes the ship repair company's data, including previous tickets and knowledge base articles, to generate tailored suggestions. By training the AI on specific ship repair procedures and common customer inquiries, the suggested replies become more accurate and relevant to the company's unique requirements.
Use case 1
A ship repair company specializes in repairing propulsion systems. Deskhero's AI is trained on previous tickets and knowledge base articles related to propulsion system repairs, generating highly specific and effective suggested replies for this particular area.
Use case 2
A ship repair company offers emergency repair services. Deskhero's AI is trained on previous tickets and knowledge base articles related to urgent repair requests, providing agents with suggested replies that prioritize quick response and resolution.
Use case 3
A ship repair company focuses on environmentally friendly repair solutions. Deskhero's AI is trained on previous tickets and knowledge base articles related to eco-friendly repair practices, offering agents suggested replies that align with the company's sustainability goals.
