ShipFix Solutions deals with a wide range of queries related to ship repairs, parts replacement, and cost estimates. With Deskhero's ticket management system, they can effectively manage these queries and ensure timely responses. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken by the support team to respond to queries, as they can now rely on AI-generated responses that are both accurate and relevant.
Deskhero's comprehensive search bar, powered by AI, has also been a game-changer for ShipFix Solutions. The support team can now find the information they need quickly and easily, which has greatly improved their efficiency.
Furthermore, ShipFix Solutions has utilized Deskhero's knowledge base feature to build a repository of information about common ship repairs and maintenance procedures. This has not only improved the efficiency of the support team but also enabled customers to find answers to their queries independently.
Lastly, the integration of Deskhero's REST API with ShipFix Solutions' existing systems has ensured seamless data exchange, further enhancing the efficiency of their support services.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to enhance search results. It leverages the same OpenAI Embeddings used for generating suggested replies to provide more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that can be used to integrate it with your existing systems, ensuring seamless data exchange.
* This article provides an example of how a fictive company in the Ship repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
