Deskhero's AI capability of suggested replies can significantly improve efficiency in ship repair customer support. By analyzing vast amounts of data, the AI generates accurate and relevant suggestions for resolving customer tickets. This reduces the time spent by agents on researching and crafting responses, allowing them to handle a higher volume of tickets and provide faster resolutions.
Use case 1
A ship repair company receives a ticket from a customer requesting information about the availability of spare parts. Deskhero's AI suggests a reply based on previous tickets and knowledge base articles that contain up-to-date inventory information, enabling the agent to quickly provide the customer with accurate details.
Use case 2
A ship repair company encounters a recurring issue with a specific type of vessel. Deskhero's AI suggests a reply based on previous tickets and knowledge base articles that outline the common causes and solutions for this issue, allowing the agent to efficiently address the problem.
Use case 3
A ship repair company wants to reduce the average handling time for customer tickets. Deskhero's AI suggests replies that have been proven to resolve similar tickets quickly, helping agents provide prompt assistance and improve overall support efficiency.
