Companies in the ship repairs business area can use the AI capability 'In app search' to quickly find relevant information within their Deskhero platform. By using the search bar, they can enter queries and get accurate results from various data sources, including tickets, knowledge base articles, scraped websites, and more. The AI-powered search not only uses traditional search methods but also leverages OpenAI Embeddings to provide the best possible matches. If the query is formatted as a question, the system can generate human-like replies based on the relevant parts of the matched customer data.
Use case 1
Troubleshooting ship repair issues - Ship repair companies can use the 'In app search' feature to find solutions to common ship repair problems. They can enter specific keywords or questions related to the issue they are facing, and the AI capability will search through the available data to provide relevant answers. This can help technicians and engineers quickly identify and resolve ship repair issues, minimizing downtime and improving efficiency.
Use case 2
Accessing ship repair guidelines and manuals - Ship repair companies often have guidelines and manuals that provide instructions for various repair processes. With the 'In app search' feature, companies can easily search for specific guidelines or manuals by entering relevant keywords. The AI capability will search through the knowledge base articles and uploaded documents to retrieve the most relevant information. This ensures that technicians have access to the necessary resources to perform ship repairs accurately and safely.
Use case 3
Retrieving historical ship repair data - Ship repair companies may need to reference past repair data for analysis or documentation purposes. Instead of manually searching through numerous records, the 'In app search' feature allows companies to enter specific criteria or questions related to the desired data. The AI capability will search through the ticket history and other relevant sources to retrieve the requested information. This saves time and effort, enabling companies to quickly access and utilize historical ship repair data.
