Maritime Master Mechanics receives numerous queries daily about ship repairs, maintenance schedules, and cost estimates. Using Deskhero's ticket management system, they can efficiently categorize and prioritize these queries. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time taken by the support team to respond to queries, as they no longer need to manually search for information. Instead, they can rely on AI-generated responses that are accurate and relevant.
Deskhero's comprehensive search bar has also been instrumental in improving the efficiency of Maritime Master Mechanics' support team. The search bar uses AI to enhance search results, making it easier for the team to find the information they need quickly.
Additionally, the knowledge base feature of Deskhero has been used to create a repository of information about common ship repairs and maintenance procedures. This has not only improved the support team's efficiency but also empowered customers to find answers to their queries independently.
Finally, Deskhero's REST API has been integrated with Maritime Master Mechanics' existing systems, ensuring seamless data exchange and further enhancing the efficiency of their support services.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to enhance search results. It leverages the same OpenAI Embeddings used for generating suggested replies to provide more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that can be used to integrate it with your existing systems, ensuring seamless data exchange.
* This article provides an example of how a fictive company in the Ship repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
