HarborMaster Tech deals with a diverse range of customers, each with unique needs and queries. Managing these different user groups manually was a daunting task. With Deskhero, they were able to automate the process. The AI categorizes users into groups based on their interaction history, enabling the support team to provide personalized service.
The company also benefits from Deskhero's AI-powered search bar. It uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to deliver accurate search results. This has made it easier for the support team to find the information they need, thereby improving their productivity.
Deskhero's AI also assists in generating suggested replies. By analyzing the customer's query and the context, the AI provides the most suitable response. This not only accelerates the response time but also maintains the quality of the service provided.
Furthermore, HarborMaster Tech uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes data from designated websites and generates knowledge base articles, eliminating the need for manual updates.
In conclusion, Deskhero's AI capabilities have significantly improved HarborMaster Tech's customer service, making it more efficient and customer-focused.
How does Deskhero's AI manage user groups?
Deskhero's AI analyzes the interaction history of users and categorizes them into groups based on their needs and queries. This enables the support team to provide personalized service to each group.
How does the AI improve search results?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the search query. Based on this analysis, it delivers the most relevant search results.
How does the website scraping feature work?
The website scraping feature allows the AI to automatically gather information from designated websites. This data is then used to generate knowledge base articles, keeping the knowledge base updated without any manual intervention.
* This article provides an example of how a fictive company in the Ship to Shore Cargo Transfer Equipment and Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
