The 'In app search' AI capability in Deskhero can significantly improve customer support for companies in the Ship to Shore Cargo Transfer Equipment and Services industry. By utilizing this feature, customer support teams can quickly find relevant information to address customer queries and issues. They can search through previous tickets, knowledge base articles, and other available data to provide accurate and timely assistance. The AI-powered search algorithm ensures that support agents have access to comprehensive information, enabling them to deliver efficient and effective support to customers.
Use case 1
Faster Issue Resolution - When customers reach out with queries or problems related to ship to shore cargo transfer equipment and services, support agents can use the 'In app search' feature to find solutions quickly. They can search for similar cases, relevant knowledge base articles, or previous resolutions to provide prompt and accurate responses. This reduces the time taken to resolve customer issues, leading to higher customer satisfaction.
Use case 2
Consistent and Accurate Responses - The 'In app search' capability ensures that support agents have access to accurate and up-to-date information. This helps in providing consistent responses to customer queries, ensuring that all agents are aligned with the latest guidelines and best practices. Customers receive reliable and trustworthy information, enhancing their confidence in the company's support services.
Use case 3
Self-Service Support - The AI-powered search capability empowers customers to find answers to their queries independently. By using the search bar on the company's website or support portal, customers can search for relevant articles, FAQs, or troubleshooting guides. This reduces the dependency on support agents and enables customers to resolve common issues on their own, improving overall customer experience.
