Maritime Logistics Inc. handles a high volume of customer queries every day, making manual ticket management a challenging task. With Deskhero's AI capabilities, they were able to automate this process. The AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly.
The company also leverages Deskhero's AI-powered search bar. This feature uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to refine search results. This has substantially reduced the time taken to find relevant information, thereby enhancing the efficiency of the helpdesk team.
Deskhero's AI also plays a crucial role in generating suggested replies. By analyzing the customer's query and the context, the AI provides the most appropriate response. This not only quickens the response time but also ensures consistency in the quality of service provided.
Additionally, Maritime Logistics Inc. uses Deskhero's website scraping feature to keep their knowledge base current. The AI automatically scrapes data from specified websites and generates knowledge base articles, minimizing the manual effort required to maintain the knowledge base.
All in all, Deskhero's AI capabilities have optimized Maritime Logistics Inc.'s helpdesk services, making them more efficient and effective.
How does Deskhero's AI manage tickets?
Deskhero's AI analyzes the content of the tickets and categorizes them based on their nature. It also prioritizes them based on the urgency detected in the content, ensuring that urgent issues are addressed promptly.
How does the AI refine search results?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the search query. Based on this analysis, it refines the search results to deliver the most relevant information.
What is the advantage of the website scraping feature?
The website scraping feature allows the AI to automatically gather information from specified websites. This data is then used to generate knowledge base articles, keeping the knowledge base current and reducing the manual effort required to maintain it.
* This article provides an example of how a fictive company in the Ship to Shore Cargo Transfer Equipment and Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
