Seafarer Shipyards uses Deskhero's AI capabilities to generate knowledge base articles from their vast resources of manuals, policies, and presentations. This not only saves time but also ensures that all relevant information is readily available for customer support agents.
The company also uses Deskhero's AI-powered search bar to quickly find relevant content. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to enhance search results. This allows customer support agents to provide faster and more accurate responses to customer queries.
Deskhero's AI also suggests replies based on the context of the customer's query. This feature is particularly useful for handling common queries, freeing up agents to focus on more complex issues.
Seafarer Shipyards also leverages Deskhero's website scraping feature. The AI scrapes data from the company's website and uses it to provide additional context for customer queries. This further enhances the accuracy and relevance of the support provided.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for a unified view of customer interactions, improving overall service delivery.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from the company's resources of manuals, policies, and presentations. This ensures that all relevant information is readily available for customer support agents.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies based on the context of the customer's query. This feature is particularly useful for handling common queries, freeing up agents to focus on more complex issues.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from the company's website and uses it to provide additional context for customer queries. This further enhances the accuracy and relevance of the support provided.
* This article provides an example of how a fictive company in the Shipbuilding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
