Maritime Innovations uses Deskhero's AI capabilities to manage their tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest replies and enhance search results. This helps the company's support agents to resolve customer queries quickly and efficiently.
The company also uses Deskhero's custom fields and user groups features to organize their customer support process. The AI uses this structured data to provide personalized support to different user groups.
Maritime Innovations leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes data from the company's website and uses it to update the knowledge base automatically. This ensures that the support agents always have the most recent information at their fingertips.
Deskhero's REST API allows Maritime Innovations to integrate the platform with their existing systems. This provides a unified view of customer interactions, helping the company to improve their service delivery.
Overall, Deskhero's advanced AI capabilities have enabled Maritime Innovations to provide efficient and personalized support to their customers, leading to improved customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest replies and enhance search results. This helps the company's support agents to resolve customer queries quickly and efficiently.
How does Deskhero's AI use structured data?
Deskhero's AI uses the structured data from custom fields and user groups to provide personalized support to different user groups.
How does Deskhero's website scraping feature keep the knowledge base up-to-date?
Deskhero's AI scrapes data from the company's website and uses it to update the knowledge base automatically. This ensures that the support agents always have the most recent information at their fingertips.
* This article provides an example of how a fictive company in the Shipbuilding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
