Yes, shipping agent and broker services using Deskhero have the ability to customize the AI-generated 'suggested replies' according to their specific needs. Here are some ways they can customize the suggestions:
Use case 1
Template Customization - Agents can create and modify templates for common types of queries or issues. These templates can be used as a basis for the AI-generated suggested replies, ensuring consistency and adherence to company standards.
Use case 2
Personalization - Agents can personalize the suggested replies by adding their own touch or modifying the language to align with their communication style. This allows for a more human-like and personalized customer support experience.
Use case 3
Feedback Loop - Shipping agents and brokers can provide feedback on the suggested replies, indicating their effectiveness and suggesting improvements. This feedback loop helps the AI capability learn and adapt to the specific requirements of the business.
