The AI capability 'In app search' offered by Deskhero significantly enhances efficiency for shipping agent and broker services. By providing quick access to relevant information, it streamlines various processes and saves valuable time for agents and brokers.
Use case 1
When handling multiple customer inquiries simultaneously, the 'In app search' feature enables shipping agents to swiftly search for relevant information, such as customer history or previous interactions, ensuring accurate and efficient responses.
Use case 2
Shipping agent and broker services often deal with complex documentation, such as customs regulations or shipping guidelines. With the 'In app search' AI capability, agents can easily search for specific keywords or phrases within these documents, eliminating the need for manual browsing and saving time.
Use case 3
Moreover, the 'In app search' feature can be utilized to search for internal notes or memos, allowing agents and brokers to quickly retrieve important information shared within the organization, further enhancing collaboration and efficiency.
