OceanBlue Logistics receives hundreds of customer queries daily, ranging from shipment tracking to delivery issues. Managing these queries was a daunting task until they implemented Deskhero. With Deskhero's AI-powered ticket management system, the company can now efficiently categorize, prioritize, and assign tickets to the right support agents, reducing response time significantly.
The AI capabilities of Deskhero also help in generating suggested replies based on previous tickets and knowledge base articles. This feature has not only improved the speed of response but also the accuracy, as the AI learns from past interactions and continually improves its suggestions.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has made it easier for support agents to find relevant information quickly, further improving response times.
OceanBlue Logistics also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has helped them maintain a unified view of their customer interactions, leading to better service and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed OceanBlue Logistics' customer support operations, making them more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by categorizing, prioritizing, and assigning tickets to the right support agents based on the nature of the query. It also suggests replies based on previous tickets and knowledge base articles, improving both the speed and accuracy of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for support agents to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, maintaining a unified view of your customer interactions.
* This article provides an example of how a fictive company in the Shipping and fulfillment services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
