GlobalParcel Express receives thousands of customer emails daily, making it challenging to manage and respond to them promptly. With Deskhero's AI-powered email management, the company can now efficiently categorize, prioritize, and assign emails to the right support agents, reducing response time significantly.
The AI capabilities of Deskhero also help in generating suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature has not only improved the speed of response but also the accuracy, as the AI learns from past interactions and continually improves its suggestions.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has made it easier for support agents to find relevant information quickly, further improving response times.
GlobalParcel Express also uses Deskhero's custom email domains feature to maintain a professional image in their customer communication. This, combined with the improved response time and accuracy, has led to increased customer satisfaction.
In summary, Deskhero's advanced AI capabilities have revolutionized GlobalParcel Express' email management, making it more efficient and effective.
How does Deskhero's AI improve email management?
Deskhero's AI improves email management by categorizing, prioritizing, and assigning emails to the right support agents based on the nature of the query. It also suggests replies based on previous tickets and knowledge base articles, improving both the speed and accuracy of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for support agents to find relevant information quickly.
Can Deskhero be used with custom email domains?
Yes, Deskhero allows you to use custom email domains, helping you maintain a professional image in your customer communication.
* This article provides an example of how a fictive company in the Shipping and fulfillment services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
