SoleMate Shoe Repair receives numerous customer inquiries daily about shoe repair services, pricing, and turnaround times. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances SoleMate's search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex or unusual repair requests, as it allows the team to draw on past experiences and solutions.
The company also utilizes Deskhero's capability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature enables them to easily create a comprehensive and searchable database of repair techniques, shoe care tips, and other useful information for both their staff and customers.
Through the use of custom fields and structured data lists, SoleMate can categorize and prioritize tickets, ensuring that urgent or high-priority issues are addressed promptly. This has resulted in improved workflow efficiency and increased customer satisfaction rates.
Finally, SoleMate uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support team and ensuring that all customer interactions are tracked and managed effectively.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero help manage complex or unusual repair requests?
Deskhero's AI-enhanced search feature makes it easy to find relevant information from past tickets and knowledge base articles. This allows the support team to quickly find solutions to complex or unusual repair requests.
How does SoleMate use Deskhero's REST API?
SoleMate uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless experience for their support team and allows all customer interactions to be tracked and managed effectively.
* This article provides an example of how a fictive company in the Shoe Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
