HeelFixers receives a wide range of inquiries about their shoe repair services. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time it takes to respond to customers.
The AI also enhances HeelFixers' search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with unique or complex repair requests, as it allows the team to draw on past experiences and solutions.
HeelFixers also utilizes Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows them to create a comprehensive and searchable database of repair techniques, shoe care tips, and other useful information for both their staff and customers.
Using Deskhero's custom fields and structured data lists, HeelFixers can categorize and prioritize tickets, ensuring that urgent or high-priority issues are addressed promptly. This has led to improved workflow efficiency and increased customer satisfaction rates.
Lastly, HeelFixers uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support team and ensuring that all customer interactions are tracked and managed effectively.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero help manage unique or complex repair requests?
Deskhero's AI-enhanced search feature makes it easy to find relevant information from past tickets and knowledge base articles. This allows the support team to quickly find solutions to unique or complex repair requests.
How does HeelFixers use Deskhero's REST API?
HeelFixers uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless experience for their support team and allows all customer interactions to be tracked and managed effectively.
* This article provides an example of how a fictive company in the Shoe Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
