FurnitureCraft's helpdesk deals with a variety of requests, including technical issues, product inquiries, and installation guidance. Managing these requests efficiently was a challenge until they implemented Deskhero. The platform's advanced AI capabilities have transformed their helpdesk operations.
The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI-powered comprehensive search bar has also improved the efficiency of the helpdesk. When a helpdesk representative searches for a solution, the AI provides the most relevant results, making it quicker and easier to find the required information.
Deskhero's ability to generate knowledge base articles from various file types and scrape data from the website has helped FurnitureCraft build a robust knowledge base. This has not only made it easier for the helpdesk team to find solutions but also enabled customers to self-service their queries.
Since implementing Deskhero, FurnitureCraft has seen a marked improvement in their helpdesk efficiency. Their response times have decreased, ticket resolution has become quicker, and the overall productivity of the helpdesk has increased.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to tickets, reducing the time taken to respond. It also enhances search results, making it quicker and easier to find solutions.
How does Deskhero help in building a robust knowledge base?
Deskhero can generate knowledge base articles from various file types and scrape data from the website. This helps in building a comprehensive repository of solutions that can be easily accessed by the helpdesk team and customers.
What improvements has FurnitureCraft seen since implementing Deskhero?
Since implementing Deskhero, FurnitureCraft has seen a decrease in response times, quicker ticket resolution, and an increase in overall helpdesk productivity.
* This article provides an example of how a fictive company in the Shop Fitting/Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
