EasyLease uses Deskhero's ticket management feature to handle the large volume of customer queries they receive daily. The AI capabilities of Deskhero analyze each ticket and suggest replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to each query.
EasyLease also uses Deskhero's knowledge base feature to store their policies, manuals, and presentations. The AI capabilities of Deskhero generate structured data lists from these uploaded files, making it easier for customer service representatives to find relevant information when responding to tickets.
Deskhero's website scraping feature is used by EasyLease to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped website data and update the knowledge base accordingly, ensuring that the most recent information is always available for customer service representatives.
The comprehensive search bar feature of Deskhero is enhanced by its advanced AI capabilities. When a customer service representative searches for information, the AI analyzes the search query and provides results not only from the knowledge base but also from previous tickets and uploaded files. This ensures that the representative has all the necessary information to respond to the customer query effectively.
Finally, EasyLease uses the REST API feature of Deskhero to integrate it with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, improving their overall efficiency.
How does Deskhero's AI capabilities improve EasyLease's response times?
Deskhero's AI analyzes the content of each ticket and suggests replies based on previous tickets and knowledge base articles. This reduces the time taken to respond to each query.
How does EasyLease keep their knowledge base up-to-date?
EasyLease uses Deskhero's website scraping feature. The AI capabilities of Deskhero analyze the scraped website data and update the knowledge base accordingly.
How does EasyLease ensure that their customer service representatives have all the necessary information to respond to customer queries?
When a representative searches for information, Deskhero's AI analyzes the search query and provides results from the knowledge base, previous tickets, and uploaded files. This ensures that the representative has all the necessary information.
* This article provides an example of how a fictive company in the Short-Term Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
