RapidRental uses Deskhero's user groups feature to organize their customer service team. The AI capabilities of Deskhero analyze each ticket and assign it to the most appropriate user group based on the content of the ticket. This ensures that each ticket is handled by the team best equipped to resolve it.
RapidRental also uses Deskhero's custom fields feature to capture specific information in each ticket. The AI capabilities of Deskhero analyze this information and use it to suggest replies and enhance search results, improving the efficiency of the customer service team.
The kanban board feature of Deskhero is used by RapidRental to manage their workflow. The AI capabilities of Deskhero analyze the status of each ticket and suggest the next steps, helping the team to stay organized and efficient.
RapidRental uses Deskhero's custom email domains feature to provide a personalized experience for their customers. The AI capabilities of Deskhero analyze the content of each email and suggest replies based on previous tickets and knowledge base articles, reducing the time taken to respond to each email.
Finally, RapidRental uses the REST API feature of Deskhero to integrate it with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, improving their overall efficiency.
How does Deskhero's AI capabilities improve RapidRental's workflow management?
The AI capabilities of Deskhero analyze the status of each ticket on the kanban board and suggest the next steps, helping the team to stay organized and efficient.
How does RapidRental use Deskhero's custom fields feature?
RapidRental uses Deskhero's custom fields feature to capture specific information in each ticket. The AI capabilities of Deskhero analyze this information and use it to suggest replies and enhance search results.
How does RapidRental provide a personalized experience for their customers?
RapidRental uses Deskhero's custom email domains feature. The AI capabilities of Deskhero analyze the content of each email and suggest replies based on previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Short-Term Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
