CargoZoom was looking for a way to improve their customer experience and support process. They turned to Deskhero for its advanced AI capabilities and comprehensive suite of features. The user groups feature allowed CargoZoom to segment their customers and provide personalized support.
Deskhero's AI capabilities were a game-changer for CargoZoom. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI was able to generate suggested replies. This not only sped up the response time but also ensured that the replies were accurate and helpful.
The AI-enhanced comprehensive search bar was another boon for CargoZoom. It made finding relevant information a breeze, saving valuable time for the support team and improving the overall customer experience.
Deskhero's REST API allowed CargoZoom to integrate the platform with their existing systems, ensuring a smooth transition. The custom email domains feature added a touch of professionalism to their customer communication.
Overall, Deskhero's advanced AI capabilities and comprehensive features have significantly improved CargoZoom's customer experience and streamlined their support process.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, speeding up response times and improving accuracy.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems.
Does Deskhero support custom email domains?
Yes, Deskhero supports custom email domains, adding a touch of professionalism to your customer communication.
* This article provides an example of how a fictive company in the Short-term truck rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
