QuickHaul was struggling with managing and accessing their vast knowledge base. They needed a solution that could not only organize their information but also make it easily accessible. Deskhero's structured data lists and knowledge base features provided the perfect solution.
The AI capabilities of Deskhero added another layer of efficiency. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI was able to find relevant content quickly. This content was then used to generate suggested replies and enhance search results, greatly improving QuickHaul's customer support process.
Deskhero's website scraping feature also proved invaluable for QuickHaul. It allowed the company to automatically gather and update information from various sources, ensuring their knowledge base was always up-to-date.
The kanban board feature of Deskhero helped QuickHaul's customer support team to visualize their workflow, track progress, and identify bottlenecks. This led to improved productivity and efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved QuickHaul's knowledge management and customer support, leading to higher customer satisfaction and growth.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance the accuracy and relevance of search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to automatically gather and update information from various sources, ensuring their knowledge base is always up-to-date.
How does the kanban board feature improve efficiency?
The kanban board feature allows teams to visualize their workflow, track progress, and identify bottlenecks, leading to improved productivity and efficiency.
* This article provides an example of how a fictive company in the Short-term truck rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
