TruckRush was facing challenges in managing the high volume of customer queries and complaints. The company turned to Deskhero to streamline its customer support process. The platform's ticket management feature allowed TruckRush to effectively track and resolve customer issues, while the custom fields enabled the company to categorize tickets based on specific parameters such as truck type or rental duration.
Deskhero's advanced AI capabilities were particularly beneficial for TruckRush. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Moreover, the AI-enhanced comprehensive search bar made it easier for TruckRush's customer support team to find relevant information quickly. Whether they needed to pull up a specific ticket or find a particular policy, the AI-powered search bar provided accurate results in seconds.
Deskhero's REST API also allowed TruckRush to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations. The custom email domains feature further enhanced the professionalism of their customer communication.
Overall, Deskhero's advanced AI capabilities have transformed TruckRush's customer support process, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems.
Does Deskhero support custom email domains?
Yes, Deskhero supports custom email domains, enhancing the professionalism of your customer communication.
* This article provides an example of how a fictive company in the Short-term truck rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
