OceanView Cruises uses Deskhero's AI capabilities to manage their large volume of customer tickets. The AI analyses previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
The AI also enhances the search results on their website, providing customers with relevant content based on their queries. This reduces the number of tickets generated as customers can find the information they need more easily.
OceanView Cruises also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant sources. The AI analyses this data and uses it to improve the suggested replies and search results.
Deskhero's custom fields and structured data lists allow OceanView Cruises to organize their customer data effectively. This helps them provide personalized service to their customers, improving customer satisfaction and loyalty.
Finally, OceanView Cruises uses Deskhero's REST API to integrate their existing systems with Deskhero, ensuring a seamless flow of data and improving the efficiency of their operations.
How does Deskhero's AI improve the response time?
Deskhero's AI analyses previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This reduces the time taken to respond to tickets.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to analyze the user's query and provide relevant content from the knowledge base, previous tickets, and uploaded files.
How does OceanView Cruises use Deskhero's REST API?
OceanView Cruises uses Deskhero's REST API to integrate their existing systems with Deskhero. This ensures a seamless flow of data and improves the efficiency of their operations.
* This article provides an example of how a fictive company in the Sightseeing Boat Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
