SkyView Tours receives hundreds of customer queries daily, ranging from booking inquiries to specific questions about the flights. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then sent through OpenAIs ChatGPT to generate suggested replies.
The AI's ability to learn from past interactions and documents has significantly improved the quality of responses. This has not only reduced the workload of the customer support team but also increased customer satisfaction due to faster and more accurate responses.
SkyView Tours also uses Deskhero's AI to enhance search results on their website. The AI uses the same OpenAI Embeddings to understand the context of the search query and provide more relevant results. This has made it easier for customers to find the information they need without having to contact customer support.
Additionally, the AI's ability to scrape data from the company's website has been beneficial in keeping the knowledge base up-to-date. Whenever new information is added to the website, the AI automatically updates the knowledge base, ensuring that the customer support team always has the most current information.
Overall, Deskhero's AI capabilities have greatly improved SkyView Tours' customer support operations. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How has Deskhero's AI improved response times?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer inquiries and generate suggested replies. This has significantly reduced the time it takes for the customer support team to respond to inquiries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of search queries and provide more relevant results. This makes it easier for customers to find the information they need on the company's website.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI can scrape data from the company's website and automatically update the knowledge base. This ensures that the customer support team always has the most current information.
* This article provides an example of how a fictive company in the Sightseeing Flights Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
